SHIPPING & RETURNS
Here at Tall Luxé we understand the excitement that comes with waiting for your online order. That is why we not only prepare your orders with a personal Tall Luxé touch, but we also ship within 24 - 48 hours of being processed. Orders take approximately 5 - 7 business days to receive. Please note, we DO NOT ship orders on the weekends. If you place an order between Friday after 12pm (EST.) through Sunday, your orders will be shipped out that following Monday.
All deliveries are processed through USPS to assure that you receive your merchandise. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. Tall Luxé DOES NOT hold responsibility for packages that state DELIVERED.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations, street numbers, building or apartment numbers, and have spaces inserted properly to ensure a timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipment - if the address information provided is incorrect or entered incorrectly during time of purchase.
RETURN & EXCHANGE POLICY
Here at Tall Luxé we value and strive to ensure that our customers are satisfied with the item(s) they have ordered. Unfortunately, we do not offer refunds for item(s) that are requested to be returned at this time - but don't fret. If for some reason you were unsatisfied with the items you have ordered, we would gladly offer you store credit or an exchange for another item. Instructions on how to begin an exchange will be included in your packaging, please note you have 14 days (including weekends) from when the item was received to return your item(s) and you are fully responsible for your return shipment fees. Please ensure all item(s) that are being returned are unworned, unwashed, no stains, and have original tags attached.
As a way to decrease the likeliness of returns and exchanges, we have provided the following resources for you to keep in mind while shopping:
Size Guide (located at the bottom on the page)
Detailed Descriptions of Tall Luxé Items
Suggestions for Sizing (ex. mentions if the item runs small, large or true to size)
Model Size and Measurements Descriptions